Home Cinema Center
Reviews and Complaints
Worst company ever
I WAS HUNG UP ON & SHORTED!!
Preferred solution: I would like the Tub I ordered and paid for
Received order with damaged part. We need a replacement piece. Customer Service has been a nightmare!
- Rude employees
- Horrible customer service
- Damaged furniture
Preferred solution: Replacement part
False Online Advertising
Preferred solution: Let the company propose a solution
Scam Company. Defective and damaged item sold as new
- Damaged defective loveseat no acceptable recourse for refund
Love shopping here
Don’t buy from them
Excellent
After shopping around locally and on the web, I placed an order for 3 pieces of bedroom furniture to go along with a few pieces of the same set we purchased locally. HCC sent follow-up emails clearly describe the process and what to expect, and I received an email update at each stage of the process confirming that the shipment was on track (this same info is available on their order status site, but there is really no need to check). The furniture was shipped and delivered by the local white-glove delivery company well within the timeframe quoted when ordered (
Chair return
- Damaged furniture
- Rude employees
Preferred solution: Let the company propose a solution
Excellent Experience
Complaints
Very Professional
- Products
Bad experience in every way-
We ordered a media center from this company March 2018. Two right hand towers of the media center were delivered rather than a left and a right.
The doors were also broken. The boxes were very damaged upon delivery so luckily we did not sign form and registered complaint before we even opened the crated boxes. After taking pictures and calling home cinema and asking for two new piers the manager agreed to send one new pier and a new door for broken door on other tower. We also did not receive any hardware to install shelves.
It is now the end of September, and after numerous emails and threats to get BBB involved a door was sent ( without holes drilled for hinges and door stop) The hardware for installing glass shelves and large shelf were never delivered.
Never would I use this company- spent $1900 for a big headache. This company dealt with Liberty furniture so I would be hesitant to deal with that company as well.
Worst Online Retailer!
- Refund policy
- Customer service
- Response time
Preferred solution: Full refund
Nasty cpmpany
I ordered a bar from these folks. I can deal with it being a week late.
It came in 2 pieces. however, when I opened it was damaged. Just the top. They claim it was not damaged to make a freight claim.
I didn't arrange freight so that is not happening. They refuse to replace. I then get a letter today saying they calling the police for theft!
I have never heard of anything so ridiculous!! Maybe the police will come haulnit away as I put a stop payment on my credit card!!
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You nailed it!