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I am typing this email to rave about the wonderful customer service I received from John yesterday. We had a scheduled delivery time from 11:30 a.m. to 3:30 p.m. yesterday, spent all day waiting for the bed frame we ordered and at 4:30 p.m. we called the shipping...
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5.0
I liked
  • Products
#960328
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What an amazing find this company was for me. This is one of the best new sites around for me. Beautifully put together and easy to browse. Quality and savings are outstanding. The prices are amazing, they offer every product you can think of, and have very fast...
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mldeming
Anonymous

You can't fool anyone by posting positive reviews after a customer has posted a negative review. You are employed by the company and obviously write a good review to diminish ...

5.0
#959521
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They sent the wrong product and offered one of two solutions. Either a $75 credit or to issue a refund and return the product. Neither of which helped us since we designed our theatre room around the riser that we purchased through them. The rep who called himself a...
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1.0
#951603
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I was excited to see a furniture site with such high quality looking furniture for a great price...well now I know why. I purchased a dining room table and bedroom set from this company. Upon placement of order, 2 weeks later I found out that the bed frame wasn't...
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1.8
I didn't like
  • Cheap furniture
#901774
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Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
The same guy always answers the phone and will never identify himself. He uses an alias "Kelly". The BBB indicates this is a sole proprietor company run by Mr. Marc Burnetter, President and Mrs. Anna Kozlowska, Vice President of Customer Service. Whatever his name...
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Anonymous
Anonymous

Just filed against them with Credit card Company and BBB. Got the same response and dismissive Marc.

1.3
#890833
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Our review is very negative because we have been trying for the last 90 days to get them to fix a broken caster on our office chair. They sent on that doesn't work we notified them and they said that Coaster Furniture doesn't make the chair we have anymore. So we said...
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#810262
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and they still will NOT work with me. Quite possible the worst company in the history of man kind! I spend almost 2 thousand dollars there and i received about 3 dollars of quality. which is still much better that their customer service. HCC customer service makes...
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1.0
#790387
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My wife purchased a faux leather sofa in October. By February the "leather" was already peeling off. Numerous phone calls to this company were never returned. Finally, after almost a year, we were informed by e-mail that "Unfortunately your item/order is well outside...
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#586906
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Ordered bunk beds on December 7th as was told I would get before Christmas as this was a Santa gift for my 2 and 5 year olds. Was told 3 different times it will ship "tomorrow." After speaking to the same guy today (3 business days before Christmas) he was rude, acted...
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#368844
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DON'T MAKE THE MISTAKE WE DID AND READ: Ordered a over sized sofa chair on Jan 23rd. Received email on Jan 30th stating that the chair had shipped and to expect phone call with in 5 to 7 business days to set up delivery in our area. We were never contacted so called...
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Anonymous
Iwas Rip***fftoo

Perhaps since you live in DC, you can contact one of the Federal agencies in person that might be able to investigate Marc's fake business (he's not a real company)

Anonymous
Anonymous

Worst customer service i have ever seen in my life! i was just hung up on right after the POS on the line said..."Sir it is what it is".DO NOT USE THIS COMPANY

#306305
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