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4.0

I purchased a table and chairs (set) for $1265.04. It was delivered damaged.

The table top was the only damaged item. I sent an email on 2/1/18 informing them that the table top was damaged and included pictures of the damage. They responded on 2/5/18 ". A credit in the amount of $75 to correct the issues at your convenience 2.

Dispatch a furniture tech to correct the issues within the next 2-3 weeks" I responded on 2/5/18 with, "I believe the pictures may be a little deceiving. The breakage is really bad and completely unfixable in any way that would put it in a "new" condition for which I ordered and paid for. Either you can send me a new table top or I can inform American Express, BBB, Google Reviews, Yelp and every other website that your company was made aware of this damage and did nothing but offer a band-aid (and inadequate at that) to fix and not per your " best return policies in the online business" that is clearly stated on your website. I did not purchase used, broken or defective materials.

I purchased a table that is supposed to be in new condition. This needs to be escalated up your chain of command to send me a table that is not damaged, defective or broken. They responded on 2/9/18 with "Please provide a copy of your signed delivery receipt for review. " I sent it on 2/9/18.

Then POOF they were gone! I followed-up on 2/17, "Okay, it has been 8 days with no follow-up from you regarding fixing this issue. On Monday, 2/19/18, I will be writing a complaint https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/ at 3pm. Then I will ensure follow-up with the AG's office.

I am trying to be reasonable and accommodating since I understand that customer service is difficult which is why I am giving you this opportunity to do the right thing. Also, by letting you know what my next step be. I want the new tabletop that I paid $1265.04. I don't want a measly $75 nor to have someone come out and "repair" it.

I PAID for a new table in new condition. They advertise that they have the best return policy; YET, they have not lived up to their promise. I want an unbroken table top. I did everything that they requested and they are trying to get out of doing the right thing and hoping I just go away.

How many other consumers have they done this too. Or this is the fault of a low-level employee and the executive team would be aghast that they have failed to give good consumer service.

Reason of review: Damaged or defective.

Monetary Loss: $1265.

Preferred solution: Deliver product or service ordered.

Home Cinema Center Cons: Horrible customer service, Laughable return policy, Damaged furniture.

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Guest

I have read and agree to the Pissed Consumer {{Redacted}}

Guest

Here are some of his aliases that you can share w/law enforcement or the AG office in case they have trouble finding him. These were listed on the internet:Sometimes Marcus goes by various nicknames including Marcus Burnetta, Marcus J Burnette, Marc Burnetter, Marc Burneter, Marc J Barnette, Marc J Burnetter, Marcus J Burnetter, Marcus John Burnetter, Mark K Barnette.This shows as his current business address for his LLC:https://www.zillow.com/homedetails/513-54TH-Ave-N-North-Myrtle-Beach-SC-29582/6957****_zpid/

Guest

Good luck with the AG office. Sadly, they don't do anything to protect the consumer.

Marc will stand behind is so-called policies and the AG office will recommend that you take him to small claims court. Marc is the only employee at this 'company'. It isn't a company by the way. He purchases used furniture from his living room couch and re-sells it as new.

This is why there are so many complaints about damaged items. I suggest that you pursue criminal charges against him through your police department or contact the FCC to see if they will investigate. I spoke w/a police detective about his illegal business practices when he lived in VA. He skipped town (moved to a 'mansion' in another county, then another state in a matter of months) to avoid criminal charges.

He might be out of South Carolina by now too. His waterfront home has been on the market for several months now.

He's clearly figured out a way to work the system to avoid prosecution. However, we all know he deserves jail time for what he's doing.

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