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What a wonderful experience dealing with HCC. Customer Service was amazing!! Beginning right with my first contact a lady named Kelly. She was most helpful and as we went through the whole ordering process she followed through right up to the scheduled delivery date....
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5.0
I liked
  • Customer
#989886
Reply to reviews
Horrible customer service! I've been trying to get the delivery date for our purchase and, I believe it is Mark Burnetter himself, was very short and rude. His response was "someone will get back to you later today". When I asked him if he could look it up in the...
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1.2
#989802
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Love everything about HCC! I especially appreciate it allows for customer reviews on the items as well as pics people have taken so we can view the products in homes. Reading the reviews is so helpful! Especially when purchasing furniture and decor you aren't seeing in...
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5.0
I liked
  • Products
  • Horrible customer service
#975122
Reply to reviews
Unfortunately for me, I have to work to pay for my furniture. This was a big problem for me when shopping with this company as I was told by the first delivery company, after ordering, I had to arrange for delivery of the palleted unassembled furniture before five on...
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mldeming
Anonymous

As a follow up to my last comments, it looks like the company is posting positive reviews immediately following a post by an unhappy customer.

mldeming
Anonymous

Yes, apparently their MO is to harass the customer in this templated email threatening legal action and publishing your phone number. This harassment is going to result in a l...

#975016
Reply to reviews
I absolutely love HCC! Everything I have purchased from them has been great and their customer service is amazing. Shipping time is very fast and usually less than a week for most of my orders. You can't beat their free shipping either. Saved me lots of money and when...
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5.0
I liked
  • Horrible customer service
#960858
Reply to reviews
I am typing this email to rave about the wonderful customer service I received from John yesterday. We had a scheduled delivery time from 11:30 a.m. to 3:30 p.m. yesterday, spent all day waiting for the bed frame we ordered and at 4:30 p.m. we called the shipping...
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5.0
I liked
  • Horrible customer service
  • Products
#960328
Reply to reviews
What an amazing find this company was for me. This is one of the best new sites around for me. Beautifully put together and easy to browse. Quality and savings are outstanding. The prices are amazing, they offer every product you can think of, and have very fast...
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mldeming
Anonymous

You can't fool anyone by posting positive reviews after a customer has posted a negative review. You are employed by the company and obviously write a good review to diminish ...

5.0
#959521
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They sent the wrong product and offered one of two solutions. Either a $75 credit or to issue a refund and return the product. Neither of which helped us since we designed our theatre room around the riser that we purchased through them. The rep who called himself a...
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1.0
#951603
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I was excited to see a furniture site with such high quality looking furniture for a great price...well now I know why. I purchased a dining room table and bedroom set from this company. Upon placement of order, 2 weeks later I found out that the bed frame wasn't...
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1.8
I didn't like
  • Cheap furniture
#901774
Reply to reviews
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
Home Cinema Center - Worst Dispute Resolution , Worst Customer Service, Makes Comcast look like a gold standard!!!
The same guy always answers the phone and will never identify himself. He uses an alias "Kelly". The BBB indicates this is a sole proprietor company run by Mr. Marc Burnetter, President and Mrs. Anna Kozlowska, Vice President of Customer Service. Whatever his name...
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Anonymous
Anonymous

Just filed against them with Credit card Company and BBB. Got the same response and dismissive Marc.

1.3
#890833
Reply to reviews